How long does it take to get setup?
Our dedicated team can get your organization set up on our end in a matter of a few days. Typically, it usually takes a couple of weeks to make arrangements to get everyone together for training purposes.
How do all of our accounts get set up?
You can export a list from your RAS and send it over to us in .xls format. Your accounts get uploaded into our system. If you are an Encompass customer, the process is even easier because we are integrated with them!
How does our sales team get trained? What is the process after we sign the contract?
After signing up, our dedicated team will work with your distributorship to find a good time to get everyone together at your facility for a training session. We will explain the app in detail and provide training to managers. Approximately two weeks after launch, our team will return to spend time with the appropriate people going over the reporting side of our software.
Why is there a two-week delay in the launch and the reporting training?
Good question! When we are there the first time, we are focused on training the sales people how to collect data (through display photos) and making sure they are comfortable with the process. Waiting a couple of weeks gives your sales team the opportunity to collect enough data to make the reporting side of the portal make sense.
Where is the data stored?
All data is securely stored in the cloud through Amazon Web Services.
How long is the data kept?
We keep your data safe and secure for two years guaranteed. To date, we have never purged anything.
How often do you update your software?
We make improvements to our software all the time. Because we are a SaaS based platform, you can trust your team is on the most current version at all times. Most improvements are small and happen without fanfare. Larger changes will be announced ahead of time so everyone has time to prepare if they need to.
What kind of support do you provide?
The short answer is we have a dedicated support team. They can be reached via phone or email. Support tickets are answered quickly. The longer answer is that we want you to be more successful than you have ever been. We start out making sure you are set up properly from the beginning – paying attention to the uniqueness of your particular business. We send only the best to your facility to train your employees. And we come back if we need to. Our customers are important to us.
We have representatives that use iPhones and some that are on Androids. Will there be any problem with this?
No, our app is available on both iOS and Android platforms.
What kinds of executions does the app track?
The isellbeer app was designed to provide information across the board and at different levels. Currently, displays, taps, promotions, activations, share of market, and points of distribution are trackable.
Our distributorship sells wine, spirits, and NA along with beer. Will the isellbeer app help with the execution of these products as well?
Yes, of course! Sales reps can use the app to take pictures of displays of all types to track execution in the field.
Just how quickly are reports available?
Data taken in the field only takes a couple of seconds to be available for reporting purposes. You will always have up-to date information at your fingertips.
How does your pricing model work?
We try to keep it as simple as possible. There is a monthly charge for each salesperson. Managers, admins, and merchandisers do not incur any charges. Setup fee……
Do you share data with Suppliers?
No, we are solely focused on distributors and their success. However, we support our Molson Coors customers with integration on their bi-annual tap surveys and national incentives.
What size distributors do you work with?
Distributors come in all sizes and we don’t discriminate! We have worked with teams that have a handful of sales people to organizations that span two countries and many states.